How quickly is my order processed?
Please allow 2 business days to ship your unexpedited order. Orders are shipped from northern California. Orders shipping 2nd day delivery generally ship the next business day for. Please allow additional time for orders shipping to Canada.
How quickly can I get my purchase if I want it expedited?
Overnight orders go out the same business day, but must be confirmed by phone before completing your purchase through Customer Care at (510) 647-9920 to assure availability and time for processing.
What do you charge for shipping?
All US orders ship FedEx Home for free! Canadian orders are charged the lowest available rates.
What are my other shipping options?
We ship via FedEx exclusively. The following options are available. Transit times given are subsequent to dispatch.
- Home - 4-8 business days, Free
- 2Day - 1-2 business days (2-3 businss days for HI+AK), $15
- Priority Overnight - 1 business day (1-2 business days for HI+AK), $25
- Saturday delivery - Continental US only, $35
Above rates are regardless of quantity. Canadian rates vary by province.
What terms apply to shipping?
All shipments require a signature for delivery.
We are not able to make changes to the details of an order once it is placed.
FedEx does not offer service to true United States Postal Service P.O. boxes. Third-party mailbox services are acceptable.
Do you ship abroad?
Not at this time.
Can I make changes to my order once it is placed?
Regrettably, we are not able to accommodate these.
What is your policy regarding returns?
We offer free returns!
We will gladly accept a return for any reason if dispatched within 14 days of receipt in the condition in which it was shipped. Please take care to try your shoes on indoors, preferably on carpet, and to avoid scuffing the outsoles.
To return shoes within 14 days, please re-pack the shoes with care and use the supplied return shipping label. For FedEx locations visit FedEx.com.
What is your policy regarding exchanges?
We do not offer exchanges, however we are happy to assist with a return and re-order.
What is you policy regarding returns of gifts?
In the case of a gift, the giftee will have the option of a credit applicable to a future purchase in the giftee’s name or a refund to the gifter’s credit card.
How do you handle defects?
If a return is desired beyond the above 14-day limitation for reasons relating to defects, please click here to contact our Customer Care liaison.
How long will it take to process my refund?
You will receive an email from Customer Care within 2 business days of our receipt confirming that your refund was processed. Please allow your financial institution up to 10 additional business days to post the refund to your account.
What about purchases made elsewhere?
If you purchased your item from another retailer, please begin your inquiry with them. If you are unsatisfied with the result, please contact Customer Care.